Introduction

At Sheine Furniture, we are committed to ensuring customer satisfaction with every purchase. This Returns & Refunds Policy explains the terms and conditions governing returns, refunds, replacements, and warranty claims for products purchased from Sheine Furniture.

By purchasing from Sheine Furniture, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns for eligible products within 15 days from the date of delivery.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, fittings, labels, and tags.
• Not show signs of misuse, damage, or alteration after delivery.
• Be accompanied by proof of purchase or order confirmation.

Returns requested after the 15-day return period may not be accepted unless covered under an applicable warranty.

Non-Returnable Items

The following items are not eligible for return:

Customized or Personalized Products

We do not accept returns for products made specifically to customer requirements, including:

• Custom-made furniture
• Personalized or engraved products
• Special-order items
• Customized colors, fabrics, or dimensions

Customized items may only qualify for return if they arrive defective, damaged, or materially different from the approved order.

Damaged or Misused Products

Returns will not be accepted for products damaged after delivery due to:

• Misuse or negligence
• Improper assembly or installation
• Accidental damage
• Exposure to unsuitable conditions
• Unauthorized repairs or modifications

Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Significantly different from the item ordered

Please contact Sheine Furniture within the return period and provide:

• Your order number
• Clear photos of the issue
• A brief description of the problem

Once the issue is verified, we may offer:

• A replacement
• A repair
• A refund
• Store credit where applicable

Return Packaging Requirements

Returned items must be securely packaged to avoid damage during transit.

Customers must ensure that:

• All original packaging materials are included.
• All accessories and components are returned.
• The product is properly protected during transportation.

Customers remain responsible for the item until it is received and inspected by Sheine Furniture.

Please remove all personal belongings from returned items before shipping. Sheine Furniture is not responsible for personal items accidentally returned.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund request has been approved or rejected.

If approved:

• Refunds will be processed through the original payment method where possible.
• Processing may take approximately 7–14 business days depending on the payment provider or bank.
• Delivery charges may be refunded only where the return results from an error on our part or a defective product.

Delivery fees are non-refundable where:

• The customer changes their mind.
• The wrong item was ordered by the customer.
• The product does not meet personal preference expectations.
• The item does not fit the intended space.

Rejected Returns

A return may be declined if:

• The product has been excessively used.
• The item is returned outside the allowed return period.
• The item is damaged due to customer handling or misuse.
• Essential parts, packaging, or accessories are missing.

If a return is rejected, the item may be returned to the customer at the customer’s expense.

No Exchange Policy

Sheine Furniture does not offer direct product exchanges.

Customers wishing to obtain a different item should:

1. Return the eligible product according to this policy.
2. Place a new order for the preferred item.

Warranty

Certain products may include a manufacturer’s or supplier’s warranty.

Where a product develops a fault after the return period but within the warranty coverage period, warranty terms will apply separately from this Returns & Refunds Policy.

Warranty availability and duration may vary depending on the product category.

Contact Information

For returns, refunds, or warranty assistance, please contact:

Sheine Furniture
📞 0711 271 500
🌐 Sheine Furniture
📧 sales@sheinefurniture.com

Our support team is available to assist you with any concerns regarding your order.